“We needed to migrate our email archive information from EMC EmailXtender to EMC SourceOne and at the time we started the process, EMC did not have a migration path in place. We did some research on the products available that would allow us to move our email archives. I called and spoke with Bishop’s sales representative who was very thorough in gathering all the information needed to develop a project scope and provide pricing for budgeting purposes the following year.
By the time we were ready to implement the project, EMC developed a product that would allow us to save on licensing costs and Bishop reduced their bid accordingly, which was a huge plus. The fact that Bishop Technologies was a certified EMC partner made a huge difference for us in the implementation process. If we tried to implement the project ourselves and then run into problems, my expectation was that we would be able to get the support we needed from Bishop. They have the support team and expertise we were looking for, to the extent that we felt we did not need to look for any other providers.
The experience was definitely good. We were able to get all the questions answered and Bishop’s response in meeting timelines was very good, they were flexible in getting it scheduled. The process took longer than expected but that was due to issues on our side and the Bishop engineer that I worked with was extremely flexible.
The bottom line is that everything was clearly defined by Bishop and they laid out the things that needed to happen and what Bishop needed to do. There were no real surprises – which is a definite plus!”