Bishop provides product support for archive solutions and Office 365. The differing levels of client needs are managed with varying support options provided by Bishop, from a 24-hour SLA, to a 24x7, 2-hour SLA. We offer support in all areas that interact with the solution in order to assure optimum performance. To ensure we meet our Service Level Agreement (SLA), our technical support is managed through our online Bishop Support Portal, which offers clients the ability to create and track their case, as well as interact with support staff directly. Beyond the basics of support, our rapidly expanding knowledgebase is available on the Bishop Support Portal to enhance application support coverage. Clients can select the support level that works best for their organization – Platinum, Gold, or Silver. Our specialized teams of engineers are highly certified by our solution vendors using third-party certification organizations for peer acceptance and recognition.
Benefits of IT Managed Support Services:
- Reduce downtime
- Improve user experience and adoption
- Lighten the load of internal IT support team
- Decrease costs associated with maintaining legacy systems
Archive Managed Support Services
When it comes to email archive solutions, oftentimes the system has been around longer than the admin managing it, and they may not know the ins and outs. Bishop’s knowledgeable engineers have extensive experience managing, maintaining, and fixing legacy archives such as EAS, and Enterprise Vault. You may not have the time, or expertise, to investigate and resolve archive issues, but we do.
Common problems our managed support services address:
- Items aren’t being archived
- Indexer is not working correctly
- Search results are incorrect
- Experiencing storage issues
- Backups not working as planned
- Users unable to open archived email
- Product upgrade assistance
Bishop provides three different levels of support to oversee your EAS environment and leverage your enterprise archive solution to ensure it's running smoothly and you are best leveraging the features to meet your organization's data and governance requirements.
Learn more about EAS Support.
Enterprise Vault Support
Bishop provides silver, gold, and platinum support to oversee your Enterprise Vault environment and leverage your archive solution to ensure it's running smoothly and you are best leveraging the features to meet your organization's data and regulatory requirements.
Learn more about EV Archive Support.
Bishop can also support other archives. Please contact us to see if we provide support coverage of your archive solution.
Cloud Support Services
Office 365 Support
Bishop provides direct Tier 1, 2, and 3 support for Office 365 end-users and administrators. Whether you're in the process of migrating to Office 365, or already there, we can help minimize the burden on your internal IT resources, so they can focus on other IT projects. We keep up-to-date on the entire Office 365 portfolio.
Learn more about Office 365 Support.
What makes us different?
Bishop Technologies, Inc. goes above and beyond your expectations for managed support services. Not only are we able to support your Information Management Strategy and Projects through initial implementation, but we are also able to support you all along the way. Bishop takes over where standard vendor coverage stops - covering all aspects of your information management support needs. Spend your time completing high-value projects, and let Bishop solve these one-off, specific problems.
If you’re looking for archive implementation services
, migration project management
, Azure Managed Cloud Storage
, or proactive archive management
, please take a look at our Managed Services offerings