Enterprise Vault Support

Enterprise Vault Support Services

 

What is Veritas Enterprise Vault?

Veritas Enterprise Vault is an archiving platform to help organizations intelligently store, manage and discover unstructured information. As one of the leading archiving software platforms, Enterprise Vault has new and improved features to enable organizations to act and retain, or delete information, to meet regulatory and business requirements, improve visibility and access to archived data.
 


Bishop Certified Engineers are trained to support your Veritas Enterprise Vault archive

Our team of certified Engineers are trained to offer the best Enterprise Vault support for your archive software, whether you're on an older version or have upgraded to the latest version, Enterprise Vault 12. Our Enterprise Vault support engineers can also manage your software upgrade so you can be sure to leverage the latest features, including new Data Classification services to automate classification of Exchange email, Accelerator Open Reporting to enable access to Microsoft Excel and Power BI for your data analysis and many other new and improved features. Get more details!
 


Bishop Enterprise Vault Support Services Overview

Bishop provides three different levels of support to oversee your Enterprise Vault (EV) environment and leverage your archive solution to ensure it's running smoothly. With Bishop’s Enterprise Vault support services, known as EV ESS, you can be sure to leverage all the features to meet your organization's data requirements.

Bishop’s EV Enhanced Support Service provides Veritas (formerly Symantec) Enterprise Vault support, to ensure the best in application uptime for business continuity by providing access to our technical support staff during business hours.

 

Here's how it works:

  • When you have a problem with your EV archive (not archiving, search results incorrect, unable to open archived emails, etc.), submit a case to our team of EV-certified engineers.
  • Bishop will respond according to your SLA response time, and start diligently working to resolve the issue, and prevent it from reoccurring.
  • EV ESS includes online product upgrade assistance, unlimited case submissions, and access to our knowledge base of EV archive information.

 

Bishop's EV Support Levels


Features Silver Gold Platinum
Direct Support Availability Monday-Friday
8am-5pm CTS*
Monday-Friday
8am-5pm CTS*
24x7
SLA Case Response Time 24 Hours 4 Hours 2 Hours
Annual Online Professional Services - 4 Hours 8 Hours
Additional Online Professional Services Discount -
10%
15%
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Enterprise Vault Support